Effective Date: 12/08/2024
1. Introduction
Welcome to Custom Virtual Solutions (“we,” “us,” or “our”). At Custom Virtual Solutions, protecting your privacy and handling your personal information with care is a top priority. This Privacy Policy explains how we collect, use, disclose, and secure your data when you visit our website, customvs.com, or engage with our services in compliance with Texas state laws and regulations.
2. Information We Collect
2.1 Personal Information
- We may collect the following personal details, as applicable:
- Full name
- Contact information (email, phone number, mailing address)
- Date of birth
- Social Security number (only if required by law or for specific services)
- Financial details (used for billing and payment purposes)
2.2 Usage Data
We also collect non-personal information, including:
- Browser type
- IP address
- Operating system specifications
- Pages visited on our website
- Time and date of site interactions
2.3 SMS Consent
Phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
3. How We Collect Your Information
We gather information in the following ways:
- Direct Submission: When you provide information via forms, emails, or direct contact.
- Automated Tools: Through cookies, web beacons, and other tracking technologies on our site.
- Third Parties: With your explicit consent, we may collect data from authorized third parties.
4. How We Use Your Information
We utilize the collected information for:
- Providing the services you request.
- Communicating with you regarding your inquiries or transactions.
- Enhancing the functionality and user experience of our website.
- Meeting legal obligations under Texas law.
- Processing payments securely.
5. Disclosure of Information
We may disclose your data under these circumstances:
- Internal Team: To employees or contractors who require access to perform their responsibilities.
- Service Providers: To trusted third-party service providers, such as payment processors.
- Legal Requirements: To comply with state or federal legal obligations, court orders, or regulatory requests.
- With Your Consent: When you explicitly approve sharing your information.
6. Your Rights Under Texas Law
Under the Texas Consumer Privacy Act (TCPA) and other applicable Texas laws, you have the right to:
- Access and obtain a copy of your personal data.
- Request corrections to inaccurate or incomplete personal data.
- Request the deletion of your personal data.
- Opt out of the sale or sharing of your personal information.
- Opt out of targeted advertising and profiling practices.
- To exercise these rights, contact us using the information provided in the Contact Information section below.
7. Federal Privacy Protections
In addition to Texas-specific laws, federal regulations such as the Gramm-Leach-Bliley Act (GLBA) grant you rights to:
Be informed about how your data is collected, stored, and shared.
Opt out of specific types of information sharing with third parties.
8. Data Security
We employ industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. These measures include encryption, firewalls, and regular security assessments.
9. Children’s Privacy
Our services are not designed for or directed toward individuals under the age of 13. We do not knowingly collect information from children under this age.
10. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices, legal obligations, or other requirements. Updates will be indicated by the "Effective Date" at the top of this page.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Custom Virtual Solutions
24624 Interstate 45 North, Suite 200
Spring, Texas, 77386, USA
Phone: 1-281-560-4047
Email: legal@customvs.com
12. Consent
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.
