Effective Date: May 14th, 2024
Welcome to Custom Virtual Solutions. We are committed to maintaining the privacy and security of your personal information. This SMS Policy outlines how we use SMS communications and your rights regarding these communications. By providing your mobile phone number, you consent to receive SMS messages as described in this policy.
1. Information We Collect
We collect the following personal information through our website forms:
- First Name
- Last Name
- Phone
- Mobile
- Address
2. Use of SMS Messaging
We use SMS messaging to communicate with our customers for the following purposes:
- Order confirmations
- Appointment reminders
- Marketing and promotional messages
- Customer service and support
3. Opt-In and Opt-Out
By providing your mobile phone number, you are opting in to receive SMS messages from Custom Virtual Solutions. You may opt out at any time by replying "STOP" to any SMS message you receive from us. You can also contact us directly at legal@customvs.com or call 1-281-560-4047 to opt out.
4. Message Content
Our SMS messages will comply with all legal and ethical standards. We will not send deceptive, misleading, or inappropriate messages. Content that promotes illegal activities, hate speech, adult content, or spam is strictly prohibited.
5. Frequency and Timing
We will inform you about the expected frequency of messages at the time of opt-in. We will avoid sending messages at inappropriate times, such as late at night or early morning.
6. Data Privacy and Security
We are committed to protecting your personal information. We use industry-standard security measures to ensure the confidentiality and security of your data. For more information on how we handle your personal information, please review our Privacy Policy at https://customvs.com/privacy-policy/.
7. Compliance with Laws and Regulations
We comply with all applicable laws and regulations regarding SMS communications, including but not limited to the Telephone Consumer Protection Act (TCPA) and any relevant state laws. We also adhere to industry standards and guidelines for SMS messaging.
8. Automated Messaging
Automated SMS messaging is used with express and logged consent from recipients. Promotional messages require express written consent. Automated messages include opt-out instructions and honor all opt-out requests.
9. Prohibited Campaigns and Content
We do not send SMS messages related to prohibited content such as loan advertisements, debt relief offers, work from home ads, political messages, and advertisements for controlled substances. Messages must not contain misleading links, hate speech, or adult content.
10. Changes to This Policy
We may update this SMS Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly.
11. Contact Us
If you have any questions or concerns about this SMS Policy, please contact us at:
Custom Virtual Solutions
24624 Interstate 45 North, Suite 200
Spring, Texas, 77386, USA
Phone: 1-281-560-4047
Email: legal@customvs.com
